Loyalty

Points to spend and tiers to reach

Clients exchange purchase points for rewards or use them to pay. Status points raise their tier — Silver, Gold, Elite or whatever you call them.

Book a demoSee rewards
In the illustration1Points after purchase, with a tier bonus2Progress to the next tier3Reward ready to claim in the app
9:41
VENA
Hello,Anna Kowalska
Next appointmentMicroneedle mesotherapyWed, 21 Oct · 10:30 ›
WarsawOpen until 18:00
Silver1,240 status points+260 to Gold
Purchase points320 pts
Pay for treatments in instalmentsInterest-free instalments available
Home Shop Rewards Me
1For a PLN 450 purchase+450 pts+450 SP · Silver bonus +5%
2To Gold260 SPStatus points valid for 365 days
3Peel800 ptsClaim

What changes with Frontlo

One visit a yearNo reason to come backPoints and tiers
Instead of one-off visitsA reason to come back

Points and tiers reward every return visit and purchase.

Wholesale freebiesDiscounts for everyoneTreatments and products for points
Instead of rewards outside your offerRewards from your own offer

Clients exchange points for treatments and products you already sell.

Stamp cardLost cardPoints in the app
Instead of paper cardsNo more paper cards

Everything is counted automatically and shown in the client app.

Two currencies

One kind of points to spend, another to move up

Choose any names and abbreviations, e.g. “Vena Points” and “pts”. Set the PLN-to-points rate separately for each currency.

Purchase pointsexchangeable
NameVena PointsAbbreviationptsPLN 1 =1 pt Value of 1 pointPLN 0.10Max. % of basket30%
Pay with points for products, services and passes — set separatelyExchange for rewardsNever expire
Status pointstier
NameStatus pointsAbbreviationSPValidity365 days Each award is a separate pool with its own expiry date. Reminder 14 days before.
They decide the client's tierTiers give bonus points and special pricesAfter expiry, the tier is recalculated
Tiers

Every tier gives a little more

As many tiers as you like, in the order you choose. Each has a threshold, a points bonus, its own limit for paying with points and special prices.

Classicfrom 0 SP Points bonus—Pay with points30%MesotherapyPLN 450
Silverfrom 1,000 SP Points bonus+5%Pay with points30%MesotherapyPLN 427.50
Goldfrom 2,500 SP Points bonus+10%Pay with points50%MesotherapyPLN 405
Elitefrom 5,000 SP Points bonus+15%Pay with points100%MesotherapyPLN 380
Active rewards3of 4 in the catalogueRedemptions17in totalInactive1hidden from patients
RewardTiersRedemptionsStatusCost
Cavitation peelServiceAll9Active800 pts
Vitamin C serum 30 mlProductAll5Active500 pts
Beauty consultationServiceGold, Elite3Active650 pts
Soothing toner 200 mlProductAll0Out of stock400 pts
Rewards

Rewards for points in the app

A reward can be a treatment, product, pass, voucher or discount. Clients claim it in the Rewards tab and, if needed, get a voucher to redeem at the clinic.

Overall and per-client limitsAvailable from–toVisible only to selected tiers
Earning points

Four ways to earn points

Turn each one on separately and set the number of points yourself.

1

Treatments, products, vouchers and passes — PLN 1 earns 1 point. Points for purchases are added once the order is fulfilled, and tiers add a percentage bonus.

2
3
4
PLN 1 = 1 ptPurchasesTreatments, products, vouchers and passes. Tiers add a % bonus.
+10Check-in at the clinicReception scans the client's QR code at the appointment.
ANNA123+50ReferralReferral code and a “Share” button. One referral per person, no self-referrals.
★★★★★+30Google reviewOne-off, with a link to the clinic's profile.
Points history

Every point has a history

Points earned, spent, expired, refunded and bonuses on the client profile. Every manual adjustment records a reason and who made it.

Magdalena Kowalczyk · points historyBalance 1,240 pts 17.10.2026EarnedOrder #VEN-2026-1040 · +5% Silver+47214.10.2026BonusQR check-in at the clinic+1002.10.2026SpentReward: Vitamin C serum−50028.09.2026AdjustmentTreatment complaint · Katarzyna N.+10015.09.2026RefundRefund of order #VEN-2026-0987−79

Works together with other modules

Loyalty

Let's design your loyalty programme

We'll tailor the points rate, tiers and rewards to your offer. Clients will see their first points in the app right after their visit.

Book a demoPricing
GoldVENA2,540 status pointsNew tier · +10% points
+450 pointsFor a purchase · Glow package