Onboarding and security

We set up Frontlo together with you

Onboarding (a one-off fee of PLN 2,500 to PLN 8,000 ex. VAT, depending on the plan) goes step by step: brand, website, offer, team, payments and app. At the end you have a ready platform and a team trained on demo data.

Book a demoData security
Onboarding stepsSupportSecurityFAQ
Onboarding · Vena Clinic4 of 6 ✓Brand and templateLogo, colours, fonts, Halo templateDone✓Offer and price list24 services and 18 products imported from fileDone✓Team and schedule4 people, 2 rooms, .ics importDone4Stripe paymentsAccount verification in progressIn progress5App and QR codesApp appearance, QR for receptionNext6Launch and campaignsTraining in demo mode, first campaignsNext
Onboarding steps

Six steps to your first booking

We tailor the order to your clinic — a small practice gets through them faster, a large clinic has more people and schedules to set up.

1

We show the panel, website and app in your colours and agree the scope.

2
3
4
5
6
1Demo with your branding
Logo and coloursfrom your websitePlanyour choice
2Brand and website
TemplateHaloDomainwww.klinikavena.plSSLactive
3Offer and team
Services from XLSX file24Team4 people.ics calendarBooksy
4Payments
Stripe accountverificationDeposits30%
5App and clients
QR code at receptionreadyLinkapp.frontlo.com/t/…
6Launch
Campaignsbirthday, win-backOnline bookingsenabled
Support

Help in the panel, not in a PDF

Your team learns on sample data, help articles are in the panel, and you send support requests without leaving Frontlo.

Demo dataDemo mode — sample data, changes are not saved

Demo mode

Reception practises bookings, refunds and campaigns with no risk to real clients.

Search help…Getting started›Redeeming QR vouchers›Loyalty programme›Payments and deposits›

Help centre

Step-by-step articles: offer, QR vouchers, loyalty, payments, app appearance.

SubjectDeposit refund hasn't arrivedSend request

Support requests from the panel

A question or a problem — sent with your account details, no hunting for an email address.

Permission required
Treatment recordAnna KowalskaContraindicationsNo contraindicationsTreatment consentSigned 12/10
Reception view without access to records
Security

Client data under your clinic's control

Treatment records with health data are visible only to authorised staff. For bookings, sales and communication, Frontlo processes only the data it needs.

Data stored in the EUThe panel, app and websites run on servers in the EU.
Data processing agreementWe sign a GDPR-compliant data processing agreement with the clinic.
Treatment records under lock and keyAccess only with permission. Health data does not reach the website or the client app.
Payments via StripeCard data is handled by Stripe. The money goes to the clinic's account.
Files private by defaultPhotos and documents are private. A public copy is created only when you publish them on the website or in the app.
Roles and permissionsStaff see only the modules they have access to — view, edit, add and delete set separately.
Sign-in with SMS codeClients don't create a password. The team joins by invitation, with password reset and account lockout.
Consents with historyTerms, marketing and tracking consent — with the date, source and the person who recorded it.
Pixels only after consentSafty banner with Consent Mode v2. Advertising data is hashed.
Audit trailPrice history, point adjustments with a reason, and order history.
Onboarding questions

Before we start

Ask us

Yes. Import services and products from a CSV or XLSX file, and take categories from ready-made category templates. We fill in the rest together during onboarding.

Onboarding

Let's plan onboarding for your business

We'll agree the order of steps, bring over your price list and train your reception. You see progress in the panel, step by step.

Book a demoPricing
Onboarding · Vena Clinic4 of 6✓Brand and template✓Offer and price list✓Team and schedule✓Stripe paymentsApp and QR codes
Reception trainingThu, 10:00 · demo modeScheduled