Payments

Clients pay the way they like

Card, BLIK, Przelewy24 and Klarna through Stripe. Deposits, shop purchases, vouchers and passes are paid straight into the clinic's account.

Book a demo How deposits work

Methods Deposits Refunds Points and vouchers Stripe account

In the illustration1Deposit based on the treatment price2Slot held 15 minutes for payment3Balance and payouts to the clinic's account

Microneedle mesotherapyFri, 23 Oct · 10:00 · Anna Wiśniewska 130% deposit of PLN 450PLN 135.00 Payment cardVisa, MastercardBLIKCode from your banking appPrzelewy24Instant bank transferKlarnaPay later or in 3 instalmentsinstalments Pay PLN 135.00 2The slot waits 15 minutes for payment

3Stripe account active BalancePLN 12,480.00 Next payout: Monday

✓ Deposit paidBLIK · PLN 135.00 · 10:02

What changes with Frontlo

Payment only at receptionAppointment with no depositDeposit when booking

Instead of payment after the treatmentMoney before the appointment

The deposit comes in at booking, not after the treatment.

Separate card terminalSeparate payment gatewayStripe: card, BLIK, instalments

Instead of separate integrationsCard, BLIK, instalments

Przelewy24 and Klarna through your Stripe account — no separate integrations.

Refunds by gut feelingDisputes over depositsRefund rules for the whole clinic

Instead of deciding every timeClear refund rules

Set them once for the whole clinic, not for each appointment.

Payment methods

Methods clients expect

Clients see the methods enabled on your Stripe account — on the website, in the app and when paying for an appointment.

VISACards and walletsVisa, Mastercard, plus Apple Pay and Google Pay if enabled on the account.

BLIKBLIKA code from the banking app — Poland's most popular payment method.

P24Przelewy24Fast bank transfer from the client's chosen bank.

KlarnaKlarnaPay later or in 3 instalments — even for pricier treatments.

9:41

VENA

Hello,Anna Kowalska

Next appointmentMicroneedle mesotherapyWed, 21 Oct · 10:30 ›

WarsawOpen until 18:00

Silver1,240 status points+260 to Gold

Purchase points320 pts

Pay for treatments in instalmentsInterest-free instalments available

Home Shop Rewards Me

The same methods in the client app

Deposits

Fewer no-shows. Clear refund rules.

Set the deposit for each service: a fixed amount, a percentage or the full price. Set refund rules once for the whole clinic.

Deposit refund when the client cancels NeverAlwaysIf cancelled early At least before the appointment24 hoursLater cancellations get back50% Appointments from a package don't need a deposit.

Client cancels 3 days before100%refunded — in line with the 24-hour rule.

Client cancels 5 hours before50%refunded — the rest stays with the clinic.

Clinic cancels the appointment100%refunded, always and automatically.

Client doesn't turn up0%the clinic keeps the deposit.

Deposits to refundRefunds retry automatically 5 times. If the bank declines, the deposit goes on this list. Retry refundMark as refunded

Refund · #VEN-2026-1042Stripe Full amountPartial Refund amountPLN 79.00Of amount paidPLN 318.00 Reason (visible only to the clinic)Toner damaged in transit Restore stock Refund PLN 79.00

Refunds

One-click refunds from the order

Full or partial. A full refund cancels the order, restores the voucher and points used, and reverses the points earned on the purchase. Refunds made in Stripe appear on the order automatically.

Summary Vitamin C serum 30 mlPLN 189.00Beauty consultationPLN 180.00Voucher VENA-7KQ2−PLN 200.00Points: 320 pts−PLN 32.00To pay by card or BLIKPLN 137.00 Pay PLN 137.00

Points and vouchers

Vouchers and points as a payment method

Clients combine a value voucher, points and a card in one order. When the voucher and points cover everything, no card is needed.

Maximum % of basket paid with pointsSet separately for products, services and passesAmount below the Stripe minimum: the client pays the difference or the clinic writes it off

Stripe account

Set up your payment account in the panel

The Stripe Connect wizard guides you through every step. The panel shows the account status, missing details, balance and payouts.

Account status: activeGreen, amber or red — with a list of what to complete and notice of any disputes.

PLN 12,480.00balanceBalance and payout history to the clinic's bank account.

PLNEURGBPUSDChoose the clinic's currency in sales settings.

Works together with other modules

Offer and shop →Deposit set for each service.

Bookings →Slot held 15 minutes for payment.

Loyalty →Paying with points, and rewards.

Payments

Take deposits from day one

We'll help you set up a Stripe account in the panel and configure deposits and refund rules. The first payments go straight into your business account.

Book a demo Pricing

Deposit PLN 135.00BLIK · Microneedle mesotherapyPaid

Klarna3 instalmentsGlow pass · 3 × PLN 430